Privacy Policy – Empatheia Training Ltd
Effective Date: 29/04/2025
1. Introduction
Empatheia Training Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or interact with us. By using our website or services, you consent to the terms of this Policy.
2. Who We Are
Empatheia Training Ltd is a company registered in [Insert Country, e.g., England and Wales], providing mental health awareness training and related services.
Data Controller: Empatheia Training Ltd
Email: [Insert Email Address]
Phone: [Insert Phone Number]
3. What Information We Collect
- Personal Details: Name, email address, phone number, organisation name.
- Booking Information: Course selections, payment details (processed securely).
- Communication Data: Messages, emails, feedback, or other correspondence.
- Technical Data: IP address, browser type, location, and cookies.
We do not collect sensitive personal data unless required and only with your explicit consent.
4. How We Use Your Information
- Provide and manage training services.
- Confirm bookings and respond to enquiries.
- Process secure payments.
- Send updates or marketing communications (opt-in only).
- Improve website and service performance.
We process your data only with a lawful basis (contract, consent, legal obligation, or legitimate interest).
5. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share information with:
- Service providers (e.g., payment or IT processors).
- Accrediting bodies (e.g., MHFA England) for certification purposes.
- Legal authorities if required by law.
6. Data Security
We use appropriate security measures to protect your personal data. Access is restricted to individuals with a business need-to-know.
7. Data Retention
We retain personal data only as long as necessary, typically no longer than 7 years, unless legally required otherwise.
8. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Access the data we hold on you.
- Request correction of inaccurate data.
- Request erasure (where applicable).
- Object to or restrict processing.
- Request data portability to another provider.
- Withdraw consent at any time (where consent is the basis for processing).
To exercise these rights, contact us at [Insert Email Address].
9. Cookies
We use cookies to enhance your website experience. Please see our Cookie Policy for more details.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies independently.
11. Changes to This Privacy Policy
We may update this Privacy Policy. Updates will appear on this page with a revised effective date. Please review it periodically.
12. Contact Us
If you have questions about this policy or your data:
Empatheia Training Ltd
Email: enquiries@empatheiatraining.com
Phone: 07494 242912
Website: https://empatheiatraining.com
You may also lodge a complaint with the Information Commissioner’s Office (ICO):
http://www.ico.org.uk